Return & Refund Policy
Our Return and Refund Policy was last updated Nov 18, 2023
Thank you for shopping at msspicyholdings.com
If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. This Return and Refund Policy was generated by Terms Feed Return and Refund Policy Generator.
The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to MS Spicy Holdings Company Private Limited.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from us.
● “Service” refers to the Website.
● “Website” refers to msspicyholdings.com, accessible from https://msspicyholdings.com
● “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Returns
In order for the Goods to be eligible for a return, please make sure that:
● Your Goods must be unused and in the same condition that you received it.
● The Goods are in the original packaging
The following Goods cannot be returned:
● The supply of Goods made to Your specifications or clearly personalized.
● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
● To complete your return, we require a receipt or proof of purchase.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned Goods. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@msspicyholdings.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@msspicyholdings.com and we will mail you details of where to post item(s).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Shipping
To return your product, you should email returns@msspicyholdings.com and we will contact you with mailing details of where to send the products.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over USD $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returning Goods
You are responsible for the cost and risk of returning the Goods to us. You should send the Goods at the following address:
MS Spicy Holdings Company Private Limited
No. 293/1A, Dippitigoda Road,
Hunupitiya, Wattala, Sri Lanka.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our returns and refund policy, please contact us by sending an email to info@msspicyholdings.com.